Data Retention Policy
Last updated: June 2026
1. What we keep and for how long
| Data type | Retention period | Notes |
|---|---|---|
| Uploaded files (PDFs, images) | Immediate deletion after processing | Never written to permanent storage |
| Extraction results (fields, summaries) | 90 days (if saved to history) | Only if you click "Save to History" |
| Anonymous usage metrics | 30 days | Rate-limiting counters, no document content |
| Server access logs | 30 days | IP, path, status code, timing only |
| API keys | Until revoked by you | Only the key hash is stored, never the key itself |
| Webhook delivery logs | 30 days | Endpoint URL, response status, not document content |
2. Automatic deletion
Saved analyses older than 90 days are automatically deleted during routine maintenance. No action is required from you.
3. Manual deletion
You can delete your data at any time:
- Single analysis: Open the analysis in History, click "Delete."
- All my analyses: Go to History, click "Delete All."
- Account deletion: Request full account and data deletion by emailing privacy@synairo.com. We process deletion requests within 30 days.
4. Data we do not keep
- Uploaded PDF or image files — deleted immediately after extraction.
- Full document content outside of extracted fields.
- Model training data — we do not use your documents to train AI models.
5. Third-party subprocessors
Document content (page images or OCR text) is transmitted to an AI extraction provider (currently OpenAI or OVH AI Endpoints). These providers may retain request data per their own retention policies. If you use the default OpenAI provider, refer to OpenAI's privacy policy for their data handling terms.
6. Questions
Contact privacy@synairo.com for any data retention questions or requests.